 |
 |
Help each other out!
The VacationPads Guest Feedback System connects owners/managers and renters of vacation rental properties in a community that promotes trust, integrity and satisfaction in the vacation rental industry. |
|
|
|
 |
| Guest Feedback is Important! |
| Unlike hotel chains
where it's much easier to assess the
quality of an individual hotel or motel
based on the overall perception of the
chain, judging the quality of vacation
rentals is much more obscure since each
rental is typically individually owned
and managed. Many vacation rental owners/managers
leave guest books or feedback forms
at their properties that are available
for everyone to see, but this does little
to help potential renters during their
decision-making processes. By letting
guests of vacation rentals leave feedback
for their experience in an open community
forum, we're helping to (1) increase
the trust and confidence in the vacation
rental industry; (2) keep owners/managers
of properties up-to-date on how their
renters are perceiving their property;
and (3) help future renters of properties
make educated choices. |
|
|
|
| How Guest Feedback Works |
| The VacationPads Guest Feedback System is based on Feedback Keys. Renters of vacation rentals found on the VacationPads.com website can request a feedback key from the
associated owner/manager of the property after they have paid for their rental. The Feedback Key uniquely identifies a VacationPad along with the Property ID of the relevant listing. Together, the feedback key
and Property ID allow a renter to access the Guest Feedback System and leave feedback about their experience. |
| Feedback Keys are used to verify and validate a user's access to the Guest Feedback System. Since reservations for vacation rentals are handled directly by the owners/managers of the properties, and transactions are not
conducted virtually via the VacationPads.com website, the feedback key is a way of letting the Guest Feedback System know that a renter has stayed at a certain property. Feedback keys are guarded by vacation rental owners/managers and are not publicly available. |
| A property's feedback profile consists of (1) a Feedback Scorecard, which summarizes the feedback for the property according to when the feedback was received and how the property was rated (positive, negative, neutral);
(2) feedback text, which is a brief summary of the renter's experience; and (3) a feedback rating for each feedback entry received for the property. The feedback rating is based on a "star-rating" system (details below). |
| The feedback profile for each VacationPad is available by clicking the "Guest Feedback" button on a property's listing pages. |
|
|
| The VacationPads Star Rating Guide |
| Each piece of feedback left for a property also contains a "star rating" that judges a renter's overall experience at a property. All individual ratings are grouped and a composite overall, average rating is assessed for each rental property. The VacationPads Star Rating Guide is listed below: |
| Star Rating | Description |
 | Highest Rating. These properties tend to "wow" their guests. The property featured original design, excellent furnishings, and well-kept grounds. Guests perceive superior value for their vacationing budget, and are thoroughly pleased with their experience. |
 | These properties are distinguished by great furnishings, a clean and uncluttered décor, and a very well maintained appearance. Guests perceive excellent value for their vacationing budget. |
 | These properties tend to offer a good amenities and provide many of the conveniences and comforts that guests were expecting. Guests perceive a decent value for their vacationing budget. Overall, renters were satisfied. |
 | These properties meet basic accommodations standards for guest comfort and convenience, but otherwise did not do much to impress the guest. Guests perceive a mediocre value for their vacationing budget. |
 | Lowest Rating. These properties are somewhat neglected and the renter was unsatisifed with their visit. Guests perceive a poor value for their vacationing budget, and would probably not rent this property in the future. |
|
|
| When viewing the feedback profiles for properties, keep in mind that the star rating is issued individually by each guest who chooses to leave feedback. If a property receives an occasional lower rating, do not necessarily discount this property altogether. Keep in mind that each individual has their own ideas and perceptions about what makes a great vacation rental. If a property consistently receives lower ratings, then be sure to
contact the person who left the feedback to clarify and fully understand any issues s/he may have. |
|
|
|
| Member-Only Access! |
| Since feedback is a vital form of communication between owners, renters, and the general vacationing public, all users who want to leave feedback for a property are required to register with VacationPads. Registration is simple and free for renters, so be sure to sign up today! |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Copyright © 2008 VacationPads LLC. All Rights Reserved. VacationPadsTM, VacationPads.comTM and the VacationPads frog logo are trademarks and/or service marks of VacationPads LLC. Use of this site constitutes acceptance of the Privacy Policy and Terms of Service agreements. |
 External links will open in a new browser window. VacationPads.com does not endorse nor is responsible for content on external sites. |
|
|
|
|
| |
